Coronavirus (COVID-19) update
March 16th, 2020
As of March 16th, all events in Austria are cancelled until the beginning of April due to the measures taken by the Austrian government.
The rapid spread of the COVID-19 virus is causing uncertainty, also regarding your travel plans. The well-being and safety of our customers and artists is our priority. If you already have a booking or are in the process of planning some excursions, we are here to help you in any way we can.
Our policy for travellers with existing bookings
If you would like to change your travel plans or cancel a booking, our customer service team is available to help.
We offer the following options:
- Customers who cancel a booking more than 24 hours in advance will receive a full refund
- Customers who cancel a booking within 24 hours of the event will receive a credit redeemable for the full value of their booking
- Customers with a booking to an attraction that has closed as a preventative measure will receive a full refund
For information about your booking, please get in touch.
The latest information
We encourage anyone to follow the latest news and read communications from relevant authorities carefully. To help you stay aware and healthy, we recommend the following World Health Organization (WHO) website pages: